FAQs
Frequently Asked Questions
Q: How do I check out?
Once you've added items to your cart, click on the 'Checkout' tab. Enter your delivery and payment details, and complete the process. You'll receive an order confirmation and a summary email.
Q: Are there any hidden charges?
No, there are no hidden charges on purchases from https://citrusf.com/. The price shown on the product page is the final amount you pay.
Q: What payment methods do you accept?
We offer three payment options:
Cash on Delivery (COD): Pay with cash when your order arrives at your doorstep (available in AED only and in Dubai).
Credit Card on Delivery: Pay with your credit/debit card upon delivery.
Online Payment: Secure online payment via a trusted gateway.
Q: How do I get a receipt?
An electronic receipt will be sent to your registered email with your order confirmation and payment details. A delivery note will be provided when your order arrives.
Q: Is it safe to make online transactions?
Yes, your information is secured and encrypted, ensuring your privacy. We don’t share your data with third parties.
Q: Is it safe to use my credit/debit card for online payments?
Yes, your credit card data is encrypted and processed through a secure gateway. No card details are stored by us, ensuring maximum security.
Q: Do I need to register before shopping?
You can shop as a guest, but we recommend registering to receive updates on deals and promotions, and to enjoy other benefits.
Q: Can I get free home delivery?
Free delivery is available on orders above a specific value. Orders below that value will incur a delivery charge.
Q: How can I change or add to my order?
Once an order is confirmed, changes can’t be made. Contact customer service at +971 562616700 immediately if you need assistance.
Q: How do I know if my order was received?
After completing checkout, you'll see an order confirmation page with a reference number. A confirmation email will also be sent.
Q: Can I have my order delivered to a different address?
Yes, you can specify a different delivery address from your billing address.
Q: How can I view my order history?
Log in to your account on https://citrusf.com/ and go to the ‘My Account’ section, then select ‘Order History.’
Q: How can I see what's in my cart?
Click the shopping cart icon at the top right of your screen to view your cart.
Q: How do I add items to my cart?
Click "Add to Cart" next to the item you want to purchase.
Q: How do I remove items from my cart?
Go to your cart, click "View Cart," and click the 'x' next to the item to remove it.
Q: How do I adjust the quantity of an item?
In your cart, click "View Cart" and adjust the quantity using the plus (+) or minus (-) buttons. The total will update automatically.
Q: How long will it take to receive my order?
Orders are processed immediately, with delivery during one of the following time slots:
10:00 AM – 1:00 PM
2:00 PM – 4:00 PM
5:00 PM – 8:00 PM
Delivery times may vary based on external factors.
Q: What if I need to change my address or pause my delivery?
Contact customer service at +971 562616700 on the same day to make changes.
Q: How can I track my order?
You can track your order by logging into your account or contacting customer service.
Q: Where do you deliver?
We deliver across Dubai and the UAE. You can check if we deliver to your location on https://citrusf.com/ by entering your address.
Q: How can I check my delivery time?
You can find your delivery time in your account or confirmation email. Alternatively, contact customer service.
Q: Who can accept my delivery?
Anyone at the delivery address can receive your order.
Q: What if my delivery is delayed?
If delayed, contact customer service at +971 562616700, and we’ll assist you.
Q: What if I receive the wrong item?
If you receive the wrong item, the delivery driver will correct it, or you can contact customer service at +971 562616700 for assistance.
Q: How do I unsubscribe from the newsletter?
To unsubscribe, email us at citrusfoodstuff.ae@gmail.com or call customer service at +971 562616700.
Q: I’m having trouble registering. What should I do?
If you're having issues, contact customer service at +971 562616700.
Q: What if I forget my password?
Click the "Forgot your password?" link and follow the instructions to reset your password.
Q: I’m having trouble signing in. What should I do?
Check your email and password. If you continue to have trouble, contact customer service at +971 562616700 for help.
Q: How can I update my personal details?
Log in to your account on https://citrusf.com/, go to "My Account," and edit your information.
Q: How do I change my delivery address?
Visit the "Address Book" section in your account to update your delivery details.
Q: How often will I receive marketing emails?
You'll receive regular updates on promotions, offers, and changes to our services.
Q: How do I unsubscribe from marketing emails?
Click the "unsubscribe" link at the bottom of our marketing emails to cancel your subscription.
