Return & Refund Policy

At Citrus Foodstuff Trading L.L.C, customer satisfaction and product freshness are our top priorities. We are committed to delivering premium-quality fresh fruits and vegetables across the UAE.

As we deal with perishable food products, please review our Return & Refund Policy carefully before placing an order.

  1. Freshness Guarantee

We take great care in sourcing, inspecting, packing, and delivering fresh produce to ensure maximum quality and freshness.

If you receive any item that is:

  • Damaged
  • Spoiled
  • Incorrect
  • Missing
  • Not meeting expected quality standards

Please contact our support team within 1 hour of receiving your order.

  1. Return Eligibility

Due to the perishable nature of fresh fruits and vegetables, physical returns are generally not accepted after delivery.

However, if there is a quality issue with your order, we may offer:

  • A replacement
  • Store credit
  • Partial refund
  • Full refund (where applicable)

To review your request, we may require:

  • Your order number
  • Clear photos of the affected items
  • A brief description of the issue
  1. Refund Policy

Approved refunds will be processed after our quality team reviews the reported issue.

Refunds may be issued for:

  • Damaged products
  • Spoiled items
  • Incorrect deliveries
  • Missing items

Depending on the situation, refunds may be:

  • Partial refunds
  • Full refunds
  • Store credits
  • Replacement products
  1. Refund Processing Time

Once approved, refunds are typically processed within 24 to 48 hours.

Processing time may vary depending on your payment provider or banking institution.

  1. Delivery Issues

If your order is delayed, incomplete, or affected during delivery, please get in touch with us immediately.

Our team will work quickly to resolve the issue and, whenever possible, provide a suitable solution.

  1. Order Cancellations

Orders may only be cancelled before dispatch confirmation.

Once fresh produce has been packed or dispatched for delivery, cancellations may no longer be possible due to perishability.

  1. Non-Refundable Situations

Refunds or replacements may not be provided in the following cases:

  • The customer provided incorrect delivery information
  • Customer unavailable during delivery
  • Minor natural variations in size, shape, or colour of fresh produce
  • Requests made after the allowed reporting timeframe
  1. Contact Us

For return, refund, or delivery-related support, please contact:

Citrus Foodstuff Trading L.L.C

📞 Phone / WhatsApp: +971 56 261 6700

📧 Email: citrusfoodstuff.ae@gmail.com

🌐 Website: www.citrusf.com