Privacy Policy

At CITRUS FOODSTUFF TRADING L.L.C, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

We collect personal information from you when you place an order, subscribe to our newsletter, or interact with our website. This information may include:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing information.

  • Payment Information: Credit/debit card details or other payment methods (processed securely by our payment gateway).

  • Order History: Records of purchases and preferences.

  • Device and Usage Information: Your IP address, browser type, operating system, and browsing behavior on our website.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Communicate with you about your orders, promotions, and updates.

  • Improve our website and customer experience.

  • Personalize your shopping experience.

  • Send newsletters and marketing communications (if you’ve opted in).

3. How We Protect Your Information

We take reasonable steps to protect your personal data, including:

  • Using SSL (Secure Socket Layer) encryption to secure your data during transmission.

  • Storing payment details with trusted third-party payment processors, who follow strict security protocols.

  • Limiting access to your personal information to authorized employees and contractors only.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted partners who help us operate our website or fulfill your orders, including:

  • Payment processors to handle transactions.

  • Shipping companies to deliver your order.

  • Marketing services to send you promotional content (only if you’ve opted in). We may also disclose your information if required by law, such as in response to a legal request or to protect our rights.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience. Cookies are small files stored on your device that help us remember your preferences, track website usage, and improve site functionality. You can manage cookie settings through your browser settings.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you.

  • The right to correct or update your information.

  • The right to request the deletion of your personal data.

  • The right to withdraw consent for receiving marketing communications at any time.

To exercise these rights, please contact us at [citrusfoodstuff.ae@gmail.com].

7. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the “Last Revised” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

  • Email: [citrusfoodstuff.ae@gmail.com]