Return & Refund Policy

Thank you for shopping with us! We strive to provide the freshest and highest quality fruits and vegetables. However, we understand that sometimes things may not meet your expectations. Please review our return and refund policy below.

1. Returns

  • Freshness Guarantee: Since we sell perishable items, we cannot accept returns once the order is delivered. However, if you receive damaged or spoiled goods, please contact us within 1 hour of receiving your order.

  • Eligibility for Returns: If any of the fruits or vegetables are not up to our standards, please send us a photo of the item(s) and your order number, and we will assess the issue.

2. Refunds

  • Refund Process: If your order is found to be defective, spoiled, or incorrect, we offer a full refund or a replacement for the affected items.

  • Partial Refund: In some cases, we may offer a partial refund if only part of your order is impacted.

  • Refund Timeframe: Refunds will be processed within 24 hour once we’ve reviewed your case.

3. Exchanges

  • Unfortunately, we do not offer exchanges for perishable goods. We encourage customers to carefully check their order before finalizing the purchase.

4. Delivery Issues

  • If there is an issue with the delivery, such as delayed or missed deliveries, please contact our customer support team immediately. We’ll do our best to resolve the issue or provide compensation as appropriate.

5. How to Request a Return or Refund

  • If you’d like to initiate a return or request a refund, please contact us at +971562616700 with the following details:

    • Order number

    • Description of the issue

    • Photos of the affected items

6. Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to get in touch with us at citrusfoodstuff.ae@gmail.com. We’re here to help!